{"id":8987,"date":"2020-03-17T13:46:55","date_gmt":"2020-03-17T18:46:55","guid":{"rendered":"https:\/\/staging-1.zealcu.org\/?page_id=8987"},"modified":"2025-04-21T15:20:41","modified_gmt":"2025-04-21T19:20:41","slug":"security-purchase-alerts-and-card-settings","status":"publish","type":"page","link":"https:\/\/www.zealcu.org\/security-purchase-alerts-and-card-settings\/","title":{"rendered":"Security, Purchase Alerts and Card Settings"},"content":{"rendered":"\n

You work hard for what you have, why leave your account to chance? Protecting your information, your computer and even you are critical. Our team wants you to be aware of scams and fraudulent activities, but you need to be an active participant. To improve your safety net and minimize the chance of becoming a victim, we\u2019ve prepared some helpful resources to keep yourself protected. Our team is here to help if you feel you have been a victim of fraud on one of your accounts. Remember, it is a good idea to check your credit report to make sure nothing looks suspicious. We\u2019ve prepared some helpful resources below to make you aware of how to keep yourself protected.<\/span><\/p>\n\n\n\n

<\/p>\n\n\n\n

To report any suspicious communications, please call our Member Experience team at (800) 321-8570.<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n

\n

Fraud – Prevention<\/h2>\n \n<\/div>\n\n\n\n

A lot of fraud victims don\u2019t take the necessary steps to protect themselves.  Below are a few easy things you can do that will go a long way towards keeping your accounts protected.<\/span> Please report any suspicious communications to your local branch staff or call us directly at (800) 321-8570<\/strong> during business hours (M-F, 8am-6pm EST).<\/p>\n\n\n\n

DO NOT REPLY\/ENGAGE WITH SUSPICIOUS COMMUNICATIONS<\/h4>\n\n\n\n

NEVER GIVE YOUR PERSONAL INFORMATION TO A PERSON\/BUSINESS CONTACTING YOU. <\/strong> <\/em>There is *never* a reason we, or any other legitimate person\/business, will ever contact you to ask you for personal\/identifying information including your passwords, PINs, access to Online Banking, or MFA one-time access codes.<\/strong><\/p>\n\n\n\n

READ YOUR MONTHLY STATEMENTS<\/h4>\n\n\n\n

Make sure there are no suspicious transactions on your monthly statements and report them right away if there are. Our Member Service Department is available Monday \u2013 Friday from 8am-6pm (EST) at (800) 321-8570<\/strong>.<\/span><\/p>\n\n\n\n

HOW TO SET UP PURCHASE ALERTS<\/h4>\n\n\n\n

It\u2019s as simple as visiting Visa.com\/purchasealerts<\/a> and following the instructions on the screen. If you ever notice there is an unauthorized transaction on your card you should contact us immediately at (800) 321-8570<\/strong>. We will deactivate the compromised card and have a new card reissued.<\/p>\n\n\n\n

READ YOUR CREDIT REPORTS<\/h4>\n\n\n\n

You have a right to a free credit report every 12 months from each of the three nationwide credit reporting companies. Order all three reports at once, or order one report every four months. To order, go to www.annualcreditreport.com<\/a>, call 877-322-8228<\/a>, or visit one of the three major credit reporting agencies directly using one of the links below.<\/p>\n\n\n

\n\t\n\n
\n\t\t\t\n
\n Equifax<\/a>\n<\/div>\n\n\t<\/div>\n\n\n\n
\n\t\t\t\n
\n Experian<\/a>\n<\/div>\n\n\t<\/div>\n\n\n\n
\n\t\t\t\n
\n TransUnion<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n\n
<\/div>\n\n\n
\n

Fraud – How to Avoid Scams<\/h2>\n \n<\/div>\n\n\n\n

<\/p>\n\n\n\n

How to Avoid Common Scams Online<\/summary>\n